WizCommerce LLC

Returns policy

Last updated November 1, 2026.

You may return most Quilldove goods within 30 days of the delivery date shown by the carrier. Refunds are issued in U.S. dollars to the original payment method. This policy applies to orders shipped inside the United States by WizCommerce LLC.

What can come back

• Items in new, unused, unwashed condition, with tags and any packaging we sent.
• Rugs and doormats that have not been cut, dyed, placed outdoors in the weather, or soiled.
• Wrong items, damaged items, and items that are defective in materials or workmanship. Those returns are on us, including the return label.

What we cannot take back

• Bedding that has been washed, slept on, or altered. Sheets, duvet covers, and quilts that have been used are a hygiene matter, and we cannot resell them.
• Goods returned more than 30 days after delivery, unless a defect shows up later and you write to us within a reasonable time after you notice it.
• Items sent back without a return authorization, if we cannot match them to an order.

A change of mind is still a valid reason to return an unused item inside the 30 days. You do not have to invent a defect.

How to start

1. Email orders@quilldove.com or use the contact form within 30 days of delivery.
2. Include the order number, the SKU or product name, and whether you want a refund or a different size or color.
3. We reply with a return authorization and the address. Do not ship a return before you have that note. Packages without an authorization can be refused.

Restocking fee

A restocking fee of 15% of the merchandise price is deducted from the refund. Returns are still accepted within 30 days of delivery.

Unopened items that are defective are exempt from the fee. A return that is our error is also exempt. Our error means we sent the wrong item, the wrong size or color, or something other than what you ordered. Opening the package to find that mistake does not put the fee back on the return.

Who pays for the return trip

You pay the return shipping. Use a trackable service. We are not responsible for a return that never arrives.

You do not pay return shipping when the item is defective, or when the return is our error. In those cases we email a prepaid label, or we refund reasonable return postage after we receive the goods. Photograph damage before you send anything back. That speeds the claim with the carrier.

Refunds

After the return reaches us and we confirm its condition, we refund the merchandise price within 7 business days, minus the 15% restocking fee when that fee applies. If we made an error or the item is defective, we also refund the outbound shipping you paid. Otherwise the original outbound shipping charge is not refunded, and return postage is not refunded.

Refunds go to the original payment method. Your bank or card issuer may take additional days to show the credit. If you paid by invoice and the payment has not cleared, we cancel the unpaid balance instead of issuing a refund.

Sales tax collected on the returned merchandise is refunded with it. We do not refund tax on shipping you paid when that shipping charge itself is not refunded, except where state law requires otherwise.

Exchanges

If you want a different size or color, say so when you request the return. We will hold the replacement if it is in stock and ship it when the original is scanned back into our system, or sooner if you would rather pay for the new piece and receive a refund on the old one. If the size or color is gone, we refund instead.

Defects found later

A seam that opens, a backing that separates in ordinary use, or a print that fails without misuse is a defect. Write to us with photos and your order number. We will repair, replace, or refund the merchandise, including outbound shipping, even after the 30-day window, as long as you contact us within a reasonable time after you notice the problem and the goods have not been misused. Ordinary wear, weather on an outdoor mat, and washing that ignores the care instructions are not defects.

Questions

orders@quilldove.com. Have the order number ready.